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Pilot phase: CAIM is under construction. Records are provisional, based on public sources, and have not yet been peer-reviewed. Feedback welcome.
CAIM
Canadian AI Incident Monitor
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Air Canada Customer Service Chatbot
Developer:
Air Canada
https://www.aircanada.com/
Description
AI-powered customer service chatbot deployed on Air Canada's website.
Deployers
Air Canada
Records Involving This System
Air Canada Held Liable for Chatbot's Inaccurate Bereavement Fare Information
incident
AI Confabulation in Consequential Canadian Contexts
hazard
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